Undershed Gallery General Assistants
Closing Date: Fri 20 September, 17:00 BST
On this page
- Before you apply
- Job description
- Application process
- Working at Watershed
- Further Information
- Watershed Values
Applications
Please apply online, or alternatively, download the application form in Word and email it to hr@watershed.co.uk.
Do get in touch if you would like any of this information, or wish to apply, in another format.
Please do not include your CV as it will not be considered. Please put all relevant information on your application form.
Before you apply
Watershed's first value is Inclusive – We listen to and learn from our community, creating equity and addressing harm where it occurs. The information below lays out some of the steps we are taking to create a more inclusive recruitment process. Many of these steps are new to us, so feedback and questions are very welcome.
You may not have worked in a cultural organisation before, or in an organisation like Watershed. Please still consider applying as many other sectors offer transferable contexts.
If you are from a background that is underrepresented in the culture sector - for example you are from a community that experiences racism or you are a disabled person (as defined by the Equalities Act 2010), or you did not go to University or had free school meals as a child - and you would like support to articulate how your experience is transferable to this role, you can book time with us to discuss it. We will ensure the person you meet is not involved in the recruitment process. Please request this by emailing hr@watershed.co.uk (we will not ask you to disclose your background).
We believe our work will be stronger with greater diversity and welcome applications from those who bring balance to our team. Watershed welcomes the whole person to work, and we understand that each of us brings our experiences, our backgrounds and our own unique lens to what we do. Supporting our staff means they are not appointed to represent specific groups or organisations.
Job description
- Position
- Undershed Gallery General Assistant
- Rate
- £12.00 per hour
- Hours
- Part time
- Contract type
- Fixed Term - 10 weeks
- Location
- In the building. This post is not suitable for remote working.
Purpose of job
We are looking to recruit a front of house team to help deliver the opening of our Undershed Gallery throughout October, November and December. Undershed Gallery General Assistants will monitor the Undershed Gallery space with particular regard to the safety and comfort of audiences, taking the lead in the event of an emergency evacuation. Whilst on duty, you will respond to queries regarding Watershed’s services and programme in a courteous and effective manner, providing a welcoming and informed response.
This is a fixed term contract for 10 weeks beginning on 21 Oct and ending on 22 Dec. There is potential for contract renewal in the new year depending on how the gallery space develops, this will be discussed with successful candidates nearer the time.
The contract is 24 hours per week, the days may be different each week and agreed with the successful candidate. We require all successful candidates to have the flexibility to work evenings and weekends, and they must be open to covering sickness or additional shifts over the 10 weeks.
Main responsibilities
- Providing effective, efficient and courteous customer care for audiences attending events in Undershed.
- Welcoming audiences, checking their bookings and scheduling in slots to use exhibition specific equipment
- Assisting audiences during an exhibition to use the technology provided and demonstrate how to use the technology
- Guiding audiences through the exhibitions and talking to them about the work they are viewing.
- Ensuring the Undershed space is tidy and ready for use at all times.
- Providing support at General Assistant level in other areas of the business as may be required
- Contributing to the smooth running of Watershed’s business operation by communicating and co-operating effectively and courteously with audiences and staff in all areas of the building, taking a proactive approach.
- Participating in staff meetings and training and development opportunities as required,
- Actively support, encourage and have an awareness of general Watershed activities;
- Adhere to all Watershed policies, practices and procedures.
- Actively supporting and promoting Watershed initiatives
Key performance indicators
- Be reliably punctual and available for customers before, during and after screenings.
- Deliver the highest standard of customer care to staff and customers at all times
- Be flexible in relation to additional shifts.
- Take a pro-active approach to maintaining the cleanliness and appearance of their surroundings.
- Ensure a comfortable environment and cinema usage guidelines are adhered to.
- Be able to maintain an approachable and confident manner.
- Cooperate and communicate effectively with others in the department and building.
- Ensure a safe and healthy work environment in compliance with safety guidelines.
- Be able to represent Watershed’s Vision and Values through their work.
- Is a team player and an advocate for Watershed
- Completes tasks to agreed standard with minimal supervision
- Complies with and maintains health and hygiene standards in all areas
Essential criteria
- Be reliably punctual and available for audiences before, during and after exhibitions.
- Deliver the highest standard of customer care to staff and customers at all times
- Be flexible in relation to additional shifts.
- Cooperate and communicate effectively with others in the department and building.
- Ensure a clean, safe and healthy work environment in compliance with safety guidelines.
- Be able to represent Watershed’s Vision and Values through their work.
Application process
Closing date:
We will be holding interviews at Watershed on the below date.
First round interview / presentation (if relevant):
Working at Watershed
Find out more about staff benefits, our values and more about our approach.
Access
Watershed will work with candidates to ensure their access needs are met during the interview process and will ensure access requirements are not a factor in decision making.
Equal opportunities monitoring
We are striving to understand more about who applies to work with us. At the end of the application process we invite you to complete our anonymous equal opportunities monitoring form, which will not be shared with anyone involved in the recruitment process.
Opening hours
At full operation, Watershed is open seven days a week, including Bank Holidays (Christmas Day and Boxing Day are the only exceptions). Watershed is a public building, which operates a diverse range of cultural and commercial activities. The post holder will need to be comfortable working in this environment.
Further Information
The Undershed Gallery will showcase new and award-winning immersive art, it will be a space to engage with interactive and immersive stories. For more information about Undershed Gallery and our first exhibition please click here.
The 10 week contract includes paid training and holiday. Holiday days will be accrued and taken outside of the agreed 24 hours work each week and will be arranged with the line manager. Due to the fixed term nature of the contract we aren’t able to facilitate time off from the agreed shifts.
Previous experience working with immersive technologies is not essential and we will provide full training in immersive arts, looking after our audiences and specific training focussed around looking after spaces where immersive and interactive art is exhibited.
Watershed Values
As a registered charity and social enterprise, Watershed has well-established brand values. We seek to apply our values in everything we do and ask staff, partners, suppliers and collaborators to do the same.
Our values are:
- Inclusive We listen to and learn from our community, creating equity and addressing harm where it occurs
- Transparent We share our approach openly and clearly, working at a pace which enables everyone to participate who wishes to
- Responsible We use our resources generously and sustainably, considering our impact on future generations
- Kind We are careful and caring with ourselves and with others
- Hopeful We celebrate culture, creativity and wonder as paths to a better future
Watershed is a Social Enterprise Mark holder. Social Enterprises are businesses whose products and services create both social and environmental benefits.
Closing Date: Fri 20 September, 17:00 BST