Bristol, we’re back

Outline of a heart with coloured stripes in it

Bristol, we’re back

Watershed reopened on Tue 1 Sept – we are so looking forward to welcoming you back! We have missed you - we know it has been hard and are sending you love.

We've put together these pages so you can find everything you need to know about the changes we’ve made to help you have a safe and enjoyable experience visiting us. Go to Watershed's access information for specific details, including a large print version of the information below and a visual story of these changes.

The information here is being reviewed weekly so check back before your next visit!

We also want to say that we know that not everyone will be able to visit us when we reopen - or even for some time after. We'll keep up an online programme when we can, and we’ll be here whenever you feel ready to return.


Introducing some of the changes at Watershed

New opening times

Before heading out to visit us, make sure you have a look at our new opening times.
Please note we are now closed on Mondays and in the mornings.

Box Office

  • Tue & Wed, 12:00 - 18:00
  • Thu to Sun, 12:00 - 15 mins after the last film screening starts (approximately 19:30)
  • Closed Mondays

Café & Bar

  • Tue to Sun, 12:00 - 22:00
  • Food served every day 12:00 – 20:00
  • Closed Mondays

Cinema Screenings

Films showing Thu – Sun from 14:30.

Pervasive Media Studio

  • Closed to visitors until further notice.

Please email the Pervasive Media Studio if you have any queries.

For location, access info, general transport and parking options for Watershed:

Go to our visit page

What we’re doing to keep you safe

  • Reduced capacity in our cinemas and Café & Bar
  • One way systems – a detailed map is available
  • Floor markings to enable social distancing
  • Hand sanitiser throughout the building
  • Increased and enhanced cleaning regime
  • Providing staff with full PPE and perspex screens at desks and the bar
  • Advance online booking for film screenings and table booking in the Café & Bar
  • Contactless payments - we are cashless

Staff have been fully trained on new health and safety measures, and are available in every area of the building to talk to and help you.

What you can do to help us

  • If you have any Coronavirus symptoms, or anyone in your household has had any symptoms in the last 14 days, please don’t visit us. Get better soon and see us when it is safe!
  • Book in advance online – you can book paperless cinema tickets and a table in the Café & Bar before you arrive
  • Provide your name and contact details when you arrive at Watershed. In line with government guidance, at least one member of every party of customers (up to 6 people) must provide their name and contact details using either the NHS Test and Trace App or directly to Watershed. If you do not supply your details you will not be able to visit Watershed Cinemas or Café & Bar.
  • Make contactless payments. 
  • Maintain social distancing by following our one way systems and safe distancing markers and signage
  • Use the hand sanitiser provided
  • Don't consume food or drink in the cinemas
  • Arrive on time for your Café & Bar table or film screening. Cinemas open 30 minutes before the film starts
  • You will need to wear a face covering whilst in the cinemas and moving around the building, in accordance with Government guidelines
  • When you are sat at a table in the Café & Bar you do not need to wear a face covering
  • Respect everyone in our space. This is new for everyone and we are all adjusting. Please listen to our staff who are there to help
  • Be kind and enjoy yourself!

We ask everyone to be mindful that some people are unable to wear a face covering and the reasons for that might not be immediately apparent.


Changes in the building

Don’t worry about remembering all of this detail, it will be clearly signposted and there will be staff around in every area to help you.

We have also made a Visual Story to help you prepare for your visit and become familiar with the new systems.

Entrance and Exits

Please enter via the main entrance on the ground floor, or use the ramped, electronically assisted door around the corner if you require it.

You’ll be greeted by a friendly foyer host who is there to welcome you, direct you, provide any answers you may have about the safety measures we have in place in the building and help with any access needs.

Because of our new one way systems exits are different depending on which area of the building you are visiting:

  • If you are leaving the Café & Bar, exit via the stairs (keep right) and the ground floor accessible door exit.
  • If you are leaving one of our Cinema screens, you’ll be guided around the rear of the screens and out our back exit. If you require the use of the foyer lift, you can still exit this way.
  • You are welcome to use the foyer lift at any time.
Photo of the entrance to Watershed with a woman welcoming customers and pointing at a hand sanitiser station at the entrance

Box Office

All the information you need about buying tickets and visiting Box Office

Cinemas

Details to changes in our cinemas and programme

Café & Bar

Including booking a table in advance, and ordering food and drink.

Pervasive Media Studio

The Studio is currently closed to the public, further details to be announced later in September

Sign at Watershed pointing to the toilets

Toilets

To enable safe social distancing we have changed the way we use all of Watershed’s toilets. One person (or bubble or household) per toilet block will be allowed at any one time to help maintain social distancing. Every toilet block can be used by anyone. We’ll have floor markings outside to make sure everyone keeps a safe distance in queues.

What toilet we recommend you use will depend on what area of the building you are in:

  • If you are in the Cinemas follow the signs to the toilets to the rear of the screens.
  • If you are in the Café & Bar follow the signs to the toilets via the entrance to W1.
  • Our accessible Inclusive Toilet has baby changing facilities (just in front of Cinema 1) and is available for anyone to use at any time, regardless of where you are in the building.

We have signage in every toilet directing people to close toilet lids before flushing, and instructions on hand washing.

All our toilets are deep cleaned every morning and afternoon, and high touch surfaces are cleaned regularly by staff in PPE.


NHS Test & Trace

In line with government guidance, at least one member of every party of customers (up to 6 people) must provide their name and contact details using either the NHS Test and Trace App or directly to Watershed. If you do not supply your details you will not be able to visit Watershed Cinemas or Café & Bar.

We have updated our privacy policy accordingly.

NHS Test and Trace