Screenings run from Thursday to Sunday from 15:00. There will be two screenings (a matinee and early evening slot) a day in all three cinemas. We have staggered the start and end times of all screenings to avoid crossover of audiences, minimise queuing and allow for cleaning between each screening.
When you arrive for your film (the cinema doors will be open 30 minutes before start times, giving you loads of time to get comfortable) you will be met by a member of our Front of House team who will invite you to use the hand sanitiser provided, ask you to scan your own ticket and direct you to your seat.
Whilst you are in the cinemas please wear a face covering and do not eat or drink. We ask everyone to be mindful that some people are unable to wear a face covering and the reasons for that might not be immediately apparent.
Before every film you’ll receive information about the procedures we’ve put in place, how to navigate the space, and how to respect everyone in it. We’ll also show a short welcome video (with BSL translation) detailing all of this before the film starts – and a member of staff will show you the way out at the end.
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Frequently asked questions about the cinemas, our programme, and ticketing
If your question isn't answered below then email the Communications team and we'll get back to you as soon as we can.
We've reduced the number of bookable seats in all our cinemas and adapted our Box Office system to switch to allocated seating - these adaptations will help create secure bubbles around each group of bookers to ensure safe social distancing.
To keep touch points to a minimum we won’t be producing programme notes or displaying weekly listings. If you would like a printed copy of the weekly listings times just ask at Box Office (where you can also get large print versions), or download the digital version from our website.
No, we are taking contactless payments only at the moment.
It means you can book individually, as a household or a bubble and the ticketing system will automatically ensure there is a minimum of 2 seats (1.5 metres) between you and other customers.
Yes, you can now book socially distanced seats online if you're a wheelchair user. Select 'wheelchair user' under ticket type and proceed with your booking. You will have the option to select a free companion seat too.
Yes, in accordance with Government guidelines you will need to wear a face covering whilst in the cinemas. We ask everyone to be mindful that some people are unable to wear a face covering and the reasons for that might not be immediately apparent.
One person (or household or bubble) per toilet block will be allowed at any one time to help maintain social distancing. If you are in the Cinemas follow the signs to the toilets to the rear of the screens. Our accessible Inclusive Toilet has baby changing facilities (just in front of Cinema 1) and is available for anyone to use at any time. Visit our guide to using the building for more information.
Whether you are leaving the Watershed building or visiting the Café & Bar post-film you’ll be guided by a member of staff.
All three cinemas are deep cleaned every morning. Our Front of House team will also clean the auditorium after each screening, focusing on high touch areas such as arm rests.
No, you can’t consume food and drink in the cinemas.
Yes of course! On each of the film’s pages online we detail the film’s end time and how to book a table in the Café & Bar in advance. If you haven’t booked in advance, don’t worry, just speak to one of the members of staff in the foyer to see if there is walk up availability on the day.
At the moment due to restrictions in capacity and resource we can’t programme Cinébabies and Sunday Brunches. We will continue to look at this and will hopefully reintroduce them in the future.
We will issue you a credit note if you can't come to a screening. We will only be able to do this if you contact Box Office before your screening.