Screenings run from Wednesday to Sunday from the early afternoon. There will be two screenings (a matinee and an evening slot) a day in all three cinemas. We have staggered the start and end times of all screenings to avoid crossover of audiences, minimise queuing and allow for cleaning between each screening.
When you arrive for your film (the cinema doors will be open 30 minutes before start times, giving you loads of time to get comfortable) you will be met by a member of our Front of House team who will invite you to use the hand sanitiser provided, ask you to scan your own ticket and direct you to your seat.
Whilst you are in the cinemas please wear a face covering and do not eat. You can bring drinks from Undershed into the cinemas. We ask everyone to be mindful that some people are unable to wear a face covering and the reasons for that might not be immediately apparent.
Before every film we'll show you a short welcome video (with BSL translation and Audio Description) that details the procedures we've put in place, what to do in the space, and how to respect everyone in it.
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Frequently asked questions about the cinemas, our programme, and ticketing
If your question isn't answered below then email the Communications team and we'll get back to you as soon as we can.
We've reduced the number of bookable seats in all our cinemas and adapted our Box Office system to switch to allocated and dynamic seating - these adaptations will help create secure bubbles around each group of bookers to ensure safe social distancing.
To keep touch points to a minimum we won’t be producing programme notes or displaying weekly listings. If you would like a printed copy of the weekly listings times just ask at Box Office (where you can also get large print versions), or download the digital version from our website.
No, we are taking contactless payments only at the moment.
It means you can book individually, as a household or a bubble and the ticketing system will automatically ensure there is a minimum of 2 seats (1.5 metres) between you and other customers.
Yes, you can now book socially distanced seats online if you're a wheelchair user. Select 'wheelchair user' under ticket type and proceed with your booking. You will have the option to select a free companion seat too.
Yes, in accordance with Government guidelines you will need to wear a face covering whilst in the cinemas. We ask everyone to be mindful that some people are unable to wear a face covering and the reasons for that might not be immediately apparent.
You can use any of our toilets. The toilets in the foyer and near the cinemas are gender neutral, and the toilets near the Café & Bar are gendered. Our accessible Inclusive Toilet (just in front of Cinema 1) is available for anyone to use at any time. Every other toilet cubicle is locked to ensure safe social distancing. Please continue to wear a mask when using the facilities.
You are welcome to visit the Café & Bar or leave via our main entrance, our back exit around the rear of the screens, or the foyer lift.
All three cinemas are deep cleaned every morning. Our Front of House team will also clean the auditorium after each screening, focusing on high touch areas such as arm rests.
You can take drinks from our outside bar Undershed into the cinemas.
Yes of course! On each of the film’s pages online we detail the film’s end time and how to book a table in the Café & Bar in advance. If you haven’t booked in advance, don’t worry, just speak to one of the members of staff in the foyer to see if there is walk up availability on the day.
At the moment due to restrictions in capacity and resource we can’t programme Cinébabies and Sunday Brunches. We will continue to look at this and will hopefully reintroduce them in the future.
We will issue you a credit note if you can't come to a screening. We will only be able to do this if you contact Box Office before your screening.